Shipping & Returns
Do I need an account to place an order?
ou are welcome to shop without creating an account. However, we highly recommend registering with us. As a member, you will enjoy access to our exclusive Rewards Program, where you can earn points redeemable at our Landmark Prince’s boutique. If you are already a valued Bed & Bath customer, you can enjoy the same privileges online simply by completing our quick registration Form
Where do you deliver?
We deliver to all addresses across Hong Kong and Mainland China.
For international delivery requests, please contact our customer care team directly at info@bednbathhome.com, and we will be delighted to assist you.
Shipping Rates
Hong Kong:
• Complimentary Delivery is available within Hong Kong, Kowloon, and the New Territories for orders over HKD 2,500.
• For orders below this amount, a flat delivery fee of HKD 100 will apply.
Mainland China
• Flat rate of RMB200 for South/East China
• Flat rate of RMB500 for all other regions
Import taxes will be charged to the customer when goods are shipped.
International destinations
Shipping charges will be calculated based on the weight and size of your purchase. Our team will provide a tailored quote for your approval prior to shipping.
Do you accept exchanges or refunds?
We are pleased to offer exchanges within 14 days of receipt, provided the items are returned in their original condition and packaging.
For reasons of hygiene, pillows and duvets are non-exchangeable and non-returnable.
Please note that we are unable to offer refunds at this time.
How long will it take for my order to be shipped?
All orders will be dispatched 5-7 days. For deliveries within Hong Kong, our dedicated local team provides a seamless door-to-door service, ensuring your purchase reaches you with care and convenience.
Do you provide in store pick-up?
In-store pick-up is available and can be selected at checkout. Your order will be ready for collection at our Landmark Princes boutique within 3–5 days, and we will notify you once it is ready.
Do you provide made-to-order?
If an item is not in stock, you can still place an order with us, and we will do our best to fulfill it as soon as possible. Special orders typically take 8–10 weeks.